Email enquiries
Our enquiry links open your email app. Direct email links do not send automatically. Our quote form sends your name, email, optional organisation and print requirements through FormSubmit for delivery to our enquiry inbox. FormSubmit processes submissions and retains a submission archive for 30 days. WhatsApp links open an editable enquiry in WhatsApp, which processes messages under its own policies. When you email us, the message may contain your name, business contact details, delivery address, artwork and order requirements. We use the details you provide to respond, prepare quotations and manage an agreed order. For privacy questions, email hello@flintshireprinting.co.uk.
Why details are used
Enquiry and order details are used to take steps you request before a contract and to fulfil an agreed order. Business contact information may also be used for the legitimate purpose of responding to a business enquiry. Records required for tax or other legal obligations are retained for those obligations. We keep enquiry information only for as long as it is needed for the enquiry, related business records or a legal requirement. You can ask us about the records and retention period that apply to your enquiry.
Production and delivery partners
If you order, the artwork, specification and necessary delivery details may be shared with the production partner and courier arranging the work. Email and hosting providers also process information needed to operate these services. Do not include sensitive personal information or information about other people in artwork unless it is needed and you are entitled to provide it.
Website technology and cookies
The catalogue code does not set advertising cookies, load marketing trackers or use analytics. The site host may process technical information, such as IP addresses and request logs, to serve and secure the site. Search runs against the catalogue in your browser. The location page loads a Google Maps embed only when you choose “Load Google Map”. Once loaded, Google receives connection information and may use cookies under its own policies. You can also open directions directly on Google Maps. External websites and your email provider operate under their own privacy and cookie policies.
Your rights and concerns
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to processing or request portability. Contact hello@flintshireprinting.co.uk so we can consider your request. You also have the right to complain to the Information Commissioner’s Office. We may need to retain information where a legal obligation or other lawful reason applies.